FAQs

1. Is each card hand-painted?

        -No, although the design begins as an original piece of art, it is scanned and digitalized before being utilized in the artwork.

2. What is your turnaround time?

        -Upon placing your order, it will take up to 1 week for a digital proof to be emailed to you. Once approved, your order will be printed and shipped within 2 weeks.

3. Can you rush my order?

        -Depending on how many orders are in my cue, there is a possibility that your order could be rushed. Contact me for inquiries.

4. Do you design other cards?

        -Yes. My Etsy Shop contains a variety of items including shower invitations, Christmas cards, stationery, gift tags, etc. I also am available for custom designs, and have created items           such as graduation announcements or custom vows written in calligraphy.

5. Can you print on other papers?

        -Currently, I offer three different paper types: cardstock, cotton, and handmade. If you are wanting a specific type or thickness of paper, let me know and I can see if it's a possibility!

6. How much postage is required for my invitations?

       -All rectangular invitation suites require the 49 cent stamp. All square invitation suites require the 70 cent stamp.

Shipping

All orders will be shipped UPS Ground. Once your digital proof is approved, it will take up to 2 weeks for your order to process and ship.

Returns

We require all orders to be approved (through a digital proof) before printed. We thoroughly inspect all items before shipment. Therefore, we do not accept returns on any wedding items after the customer has given final approval EXCEPT if there is a printing mistake or damage to the product prior to shipment. 

In the case of a printing error, the customer must contact us or email sugaredfigpaperie@gmail.com within 30 days and we will gladly take care of the issue and reprint your order within 5 business days. We do not expect the customer to ship the misprinted item back to us.